Instantaneous messaging is altering how enterprise will get completed. In case your group makes use of an instantaneous messaging program like Slack or Microsoft Groups and even client messaging platforms like WhatsApp, Telegram, Sign, and many others., you possibly can attest to the communication and productivity benefits. (Or possibly you possibly can’t — extra on that in a second.)
Research present that roughly 23 billion instantaneous messages (IMs) get despatched every day globally. That’s practically 300,000 per second. A few of these qualify as private, however many (maybe most) happen in the course of the common course of enterprise.
What many may not notice is that their enterprise IM software program might be placing their group in danger. Conventional IM purchasers aren’t designed for actually compliant communication, a key vulnerability for companies in extremely regulated industries like healthcare, insurance coverage and finance. They’re tough, possibly unattainable, to reasonable. They’ve severe and maybe insurmountable weaknesses round knowledge auditing and retention. And even when we set all these points apart, conventional enterprise IM purchasers are solely as safe because the gadgets they’re used on.
So, the pure answer is to return to “email-first” communication, proper?
Most likely not. However you could want a safer enterprise instantaneous messaging answer, like SayHey Messenger®. Earlier than we dive into how SayHey can assist your group handle its knowledge safety challenges, let’s take a more in-depth take a look at the place conventional enterprise IM options fall brief.
The Problem with the Standing Quo
Conventional enterprise instantaneous messaging options appear handy and succesful — and they’re for essentially the most half. However with regards to data security, hidden vulnerabilities lurk simply beneath the floor. Listed below are a few of these frequent points that may contribute to severe knowledge safety threat.
- Person Administration Points: How a lot management do you’ve over your IM app’s customers? If you happen to’re utilizing Slack or Microsoft Groups, you possibly can add, take away, and alter person permissions, however you’ve restricted management over the varieties of content material your customers can share and nearly no content material moderation means. To start with, it is a potential regulatory nightmare, as untethered customers are liable to say and share issues that land them (and your group) in authorized scorching water. It’s additionally a severe risk to your DEI program and will decrease worker morale or enhance attrition. If your organization is utilizing the beforehand listed “client type” messaging apps, you after all have completely no person administration or safeguards.
- Knowledge Administration Points: Different IM apps have some knowledge administration controls, however decided end-users can circumvent them pretty simply. And in case your workforce is utilizing a client messaging app like WhatsApp, iMessage, or Sign, you’ve zero management over message content material and metadata.
Further Standing Quo Points:
- Knowledge Safety Points: Conventional enterprise messaging instruments are “safe” solely within the sense that they’re password-protected and permit non-public teams or channels. They don’t encrypt message knowledge. And, they retailer stated knowledge in methods and locations which will or could not adjust to relevant legal guidelines (e.g., GDPR). In the meantime, client messaging apps that do use encryption can’t police end-user habits or preserve person gadgets from falling into the fallacious arms. Finish-to-end encryption is just pretty much as good because the people who use it.
- Business-Particular Compliance Points: Basic-purpose enterprise messaging apps aren’t constructed for industry-specific compliance regimes, similar to HIPAA (healthcare) and PCI (finance). No less than, not the off-the-shelf variations. Encrypted apps do a greater job of defending message knowledge, however they’re inherently tough to audit. This causes a special set of compliance challenges.
It’s Not 2013 Anymore
Are you able to get round these issues just by selecting not to select? In different phrases, are you able to faux it’s 2013 once more whereas attempting to skate by together with your e-mail consumer, Zoom, in-person conversations, and old style voice cellphone calls?
Sadly, no. Distant work is way extra prevalent than a decade in the past, and even only a few years in the past. Even within the in-person environments, workspaces are extra fragmented than they was.
E mail, even new-and-improved, all-in-one purchasers, isn’t highly effective sufficient to assist your far-flung workforce’s wants. Neither is Zoom or your most well-liked video conferencing answer. Each have the identical compliance and threat administration points, anyway.
The Largest Knowledge Safety Danger for Your Enterprise is Sitting in Your Pocket
Your workers will work across the absence of an organization-wide IM answer, a technique or one other. They’ll undertake a “deliver your personal” strategy to messaging, utilizing private iMessage, WhatsApp, or provider SMS purchasers to attain the identical outcomes. For sure, this isn’t a cybersecurity best practice, and in reality, it’s even worse than utilizing a conventional enterprise IM answer.
7T, the corporate behind SayHey Messenger know all this, they usually’ve put an excessive amount of effort into constructing a messaging instrument that addresses these points. When used correctly and deployed throughout your total group, SayHey Messenger’s cellular and Net messaging purchasers can mitigate the information safety dangers you face each day.
How SayHey Messenger® Mitigates Knowledge Safety Danger
SayHey Messenger’s core options and capabilities assist stringent knowledge safety protocols and regulatory compliance regimes throughout various industries and authorized jurisdictions:
- Whole Knowledge Sovereignty: As a SayHey Messenger admin, you’ve complete possession and management over your group’s knowledge. Customers can’t delete unique messages, as with client messaging apps.
- Complete Audit Path: SayHey encrypts and shops all messaging knowledge in a safe, scalable AWS surroundings, the place it’s obtainable for auditing each time. Tremendous-granular auditing instruments simplify the precise course of. This lets you kind and export real-time knowledge. This additionally lets you manage stories round matters, key phrases, customers, or particular message threads.
- Full Moderation Toolset: SayHey presents a keyword-based, automated moderation toolset. It’s a simple, low-maintenance approach to flag and take away problematic messages and stay compliant with each exterior authorized necessities (e.g., labor legal guidelines) and inside protocols (e.g., DEI frameworks). Customers may flag messages which will violate firm insurance policies, making your moderation job that a lot simpler.
- Scalable, Cross-Group Communication With SayHey Areas: SayHey Areas permits company-wide communications and collaboration inside smaller teams. It’s the form of instrument that may assist repair persistent communication challenges inside your group, which isn’t essentially a knowledge safety situation. However, it’s additionally helpful for speaking key compliance messages or supporting basic knowledge hygiene initiatives as properly.
- Engagement and Person Adoption: That is the place Slack and to some extent Groups, have let their person base down. Their platforms are very complicated and have constantly low person adoption charges to such a level that very often, workers skirt their use for acquainted client platforms. In flip, this leaves the person again at sq. one. SayHey Messenger was designed with an intuitive, client type frontend for unimaginable adoption charges.
Who Is SayHey Messenger For?
SayHey Messenger is helpful for nearly any group with real-time communication wants and knowledge safety challenges that — of their expertise — neither client nor enterprise instantaneous messaging options can adequately handle. This consists of corporations that:
- Have to extra successfully handle a hybrid or remote workforce that’s presently working with a hodgepodge of “deliver your personal” communications instruments and enterprise-grade IM answer(s) with out enough knowledge protections
- Function in extremely regulated industries with strict regulatory compliance obligations and intense inside knowledge auditing wants
- Need to keep full management of their knowledge, together with message content material and historical past
- Have intensive message moderation wants, whether or not as a consequence of regulatory compliance necessities or inside insurance policies (e.g., DEI frameworks)
- Have excessive inside collaboration wants constructed round messaging software program
- Have struggled to drive person adoption of different messaging purchasers or knowledge safety instruments
SayHey Messenger may be deployed in one in all two ways in which finest suit your group:
- SayHey Messenger Enterprise is an impartial cellular app and net app. This fashion, you and your colleagues can talk from wherever. Full with what makes your organization distinctive. This consists of branding, logos, colours, and every other designs that can make it your personal. Inside days, it quickly deploys via a safe cloud surroundings which permits for a fast launch.
- SayHey Messenger Enterprise is a messaging platform particularly for companies that integrates into the software program system you seemingly already use, be it as CRM, ERP, or every other platform–together with cellular– that your organization makes use of. You possibly can deploy it from your personal safe non-public cloud surroundings. By doing so, you’ll have the customizations to fit your firm’s distinctive workflows and processes. These embrace SSO and Energetic Listing integrations.
This thrilling, rising IM instrument can’t work miracles. Like all enterprise software program, it’s solely as efficient as its customers (and admins) permit it to be.
But, SayHey Messenger’s knowledge safety capabilities symbolize a transparent enchancment on the established order. If that established order isn’t working on your group proper now, maybe it’s time for a change.
Featured Picture Credit score: Christina Morillo; Pexels; Thanks!
